LiteShop – Returns & Refunds

1. Scope

This Returns & Refunds Policy explains how returns and refunds are handled for transactions between buyers and sellers on the LiteShop platform. LiteShop provides the Platform and subscription services only and is not a party to buyer–seller transactions.

2. Buyer & Seller Responsibility

All returns, exchanges and refunds for goods sold on the Platform are solely the responsibility of the seller and buyer. LiteShop does not accept or hold payment for goods sold; LiteShop only charges subscription fees. LiteShop is not responsible for product condition, delivery, or refund disputes between buyers and sellers.

3. Refunds Process

If you are a buyer seeking a refund, please follow these steps:

• Contact the seller directly and provide your order details and reason for return or refund.
• If the seller agrees to a return, follow the seller’s return instructions and keep proof of shipment.
• If payment was made through a third‑party processor (e.g., Stripe, PayPal), you may open a dispute with that processor under their policies.
• If you cannot reach a satisfactory resolution with the seller, contact the payment provider or seek independent legal advice.

4. Subscriptions & Payments

LiteShop charges subscription fees for access to the Platform. Subscription fees are governed by our subscription terms and are non-refundable except where required by law or our terms. LiteShop does not receive proceeds from the sale of goods; those are handled between buyers, sellers, and payment processors.

5. Limitation of Liability

To the fullest extent permitted by applicable law, LiteShop disclaims all liability for disputes, damages, losses, or claims arising from buyer–seller transactions on the Platform. LiteShop is not liable for refunds, product defects, delivery, or any failures by sellers to fulfill their obligations. This disclaimer does not affect any non‑waivable statutory rights you may have.

6. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Significant changes will be communicated via email or Platform notifications.

7. Contact

For questions related to returns or disputes: support@liteshop.io